 | Ensure that all the information and methods that are critical to the consistent
operations of your business are documented and available; not limited to the knowledge of
individuals who may not be with your company forever. |
| Ensure that everyone in your business is "on the same page" in terms of
quality objectives. |
| Focus the activities of your company on the needs of your customers. |
| Ensure that communication lines are available and used between the individuals in your
business who see problems and those that can fix them permanently. |
| Establish the quality requirements for your product and ensure that they are
consistently achieved. |
| Continually improve the operations of your business to improve quality and efficiency
while eliminating redundancy and waste. |
